All cancellations must be in writing with a confirmation reply by Elite. These policies are subject to change so be sure to contact us if you discover you may need to cancel.
60+ days prior to the check-in date: 97% of the rental amount is refunded.
Less than 60 days prior to the check-in date, only the cleaning and damage protection fees are refunded.
There are no refunds for early departures, delayed arrivals, inclement weather, construction, or reduction in the number of nights reserved for any reason.
We highly recommend that all guests purchase Trip Cancellation Insurance.
The homes are typically not stocked with ziplock bags, plastic wrap, condiments/spices, foil, etc. The starter kits provided are complimentary and are meant to cover your needs before you get to the store to do your shopping. See the property listing for a full list of amenities.
All of our homes allow driveway parking only with no access to the garage. If you are bringing a boat, please call in advance of your arrival to ensure there will be room as most areas do not allow overnight street parking and some homes cannot have a boat parked in the driveway.
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the services you require. Please call or email firstname.lastname@example.org for more details.
Elite's helpful Concierge Service is available to assist you in making the most of your stay. We can help with booking restaurant reservations, in-home massages and spa treatments, a personal chef to cook meals, pre-arrival grocery delivery services, child care, daily housekeeping service, tours, beach picnics, limousine service and much, much more.
The rental rates are based on a set number of occupants and extra occupants equal greater wear and tear to the home and systems. As a general rule, you may have no more than the max guest capacity for the home. Please note that our rental agreement includes a zero-tolerance policy against excessive noise and parties are absolutely prohibited. Please let us know if you have any questions or concerns prior to booking, as violations will result in fines and immediate eviction.
24-hours prior to your arrival date, you will receive an email with directions and check-in information. Check-in is at 4:00pm and Check-out is at 10:00am Your door code is unique to your stay and will activate at Check-in and deactivate at Checkout. We are unable to grant early arrivals until the day of arrival. If the home is ready prior to 4:00pm, we will notify you that you can check-in early and activate your door code early.
Most of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to two (2) housebroken domestic animals (dogs) unless otherwise stated. A $250 minimum, non-refundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party. Please contact guest services if you have more questions.
Yes, a gas BBQ and complimentary propane are provided at all Elite Lake Rental properties unless prohibited by the HOA. *Property listing will note if a BBQ grill is not available.
Please contact us as soon as possible by calling 262-228-4466 or emailing email@example.com. There are many vendors and others that enter the home shortly after check-out. We cannot be held liable if an item is not found. Please note we cannot keep items longer than 14 days after departure and you will be responsible for shipping charges if we need to send the item back to you.